Payment Specialist – Long Term Disability

This is a fully remote position, open to applicants in Nebraska, +1 more state.

📋 Description

• Assist the claims department by calculating and processing short- and/or long-term disability payments.

• Set up increasingly complex payments in the system.

• Accurately and thoroughly document claims.

• Update and manage payment tracking systems with crucial dates and results.

• Collaborate with both internal and external teams to ensure financial precision and stability for claimants.

• Utilize contracts, state regulations, and other income sources to assess and compute benefits.

• Communicate via email or phone with employers, claims specialists, and claimants to gather financial information and other relevant data.

• Collect and evaluate decision-making information from claim case managers, claimants, vendors, and customer contacts.

• Operate independently under established procedures and guidelines, meet service-level and performance deadlines, and make both routine and complex decisions.

• Apply advanced knowledge to increasingly intricate situations and continue to develop role-specific expertise.

• Initiate follow-up tasks for claims examiners that require payment adjustments or oversight.

• Recognize and respond to claims with potential benefit offsets due to other income sources.

• Comply with Sarbanes-Oxley financial regulations, corporate compliance, and GAAP standards.

⛳️ Requirements

• High School diploma or GED.

• 2 - 3 Years of progressive experience in a financial services setting, such as payroll services, directly related to the specific duties of this position.

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Ability to collaborate effectively within a team environment.

• Excellent organizational skills with the capability to prioritize tasks and manage multiple responsibilities while maintaining meticulous attention to detail.

• Experience in a fast-paced production environment with the ability to adapt when necessary (Preferred).

• Comfort working with various Excel documents and a strong grasp of mathematical concepts including addition, subtraction, multiplication, division, averages, and/or variances (Preferred).

• Ability to articulate or modify provisions and familiarity with contract language (Preferred).

🏝️ Benefits

• Clearly defined career paths and job levels.

• Opportunities for leadership development and virtual training.

• Paid time off/parental leave.

• Competitive 401K and employee benefits.

• Complimentary financial counseling, health coaching, and an employee assistance program.

• Tuition assistance program.

• Flexible work arrangements.

• Efficient productivity tools and training.

• Eligibility for the Annual Incentive Program.

• Potential long-term incentives.

• Possible sales incentives.

• Comprehensive benefits package.