Payment Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily settlement pipeline and exception reporting related to payment setup and clearing processes.

• Engage with creditors and agencies through phone and email to resolve payment exceptions and outstanding payments.

• Assist in obtaining necessary documentation to ensure successful payment remittance.

• Request proof of payment from collection agencies, creditors, and third-party payment processors.

• Utilize the accumulation of funds banking ledger to assess payment remittance availability and confirm adequate deposit account balances.

• Address internal and external inquiries and requests for information and departmental assistance.

• Scan essential documents and attach them to client accounts within Salesforce.

• Manage multiple tasks while maintaining a strong attention to detail.

• Provide word processing, correspondence typing, and proofreading assistance.

• Adapt to manage competing priorities, tight deadlines, and unexpected changes.

• Execute special projects and assignments as directed by Business Operations.

• Conduct research and ensure precision when addressing escalation issues.

⛳️ Requirements

• Preferred: Bachelor's Degree or 3-5 years of relevant experience.

• Proficient in Microsoft Word, Excel, PowerPoint, Adobe, and Outlook, with the capability to learn our systems.

• Exceptional interpersonal skills, attention to detail, and problem-solving abilities.

• Positive, prompt, and dependable.

• Salesforce experience is a plus.

• Strong customer relations skills and telephone etiquette.

• Ability to thrive under pressure and meet deadlines.

• Proven history of working collaboratively and effectively with diverse work styles, management levels, and support staff.

• Excellent verbal and written communication skills.

🏝️ Benefits

• Significant employer contributions towards health, dental, and vision benefits.

• Generous paid time off, holidays, and parental leave.

• 401(k) matching program available.

• Opportunities for merit-based advancement.

• Support for career development and training.

• A positive and collaborative work environment.

• Fostering community, connection, and a sense of belonging throughout the organization.