Payment & Fraud Prevention Specialist

This is a fully remote position, open to applicants in Chile.

📋 Description

• Provide AudienceView payment and fraud prevention services to clients.

• Lead the onboarding process for new clients using AV Pay, including setup, configuration, and best practices.

• Onboard clients to the AudienceView fraud prevention tool and associated processes.

• Manage saved payments data migrations, consistently adhering to internal SLAs and enhancing productivity.

• Assist existing clients with inquiries and issues related to AV Pay across all products.

• Diagnose payment failures, transaction errors, integration challenges, and false-positive transactions.

• Investigate and address payment processing issues in collaboration with clients and internal teams.

• Coordinate with payment gateway and processing vendors to escalate and resolve technical or operational issues.

• Document and communicate solutions effectively to clients.

• Analyze transactions, behaviors, and patterns to identify potentially fraudulent activities.

• Examine suspicious activities, emerging fraud schemes, and vulnerabilities using fraud detection tools.

• Notify clients of fraud activities and support strategies for fraud prevention and chargeback mitigation.

• Maintain current lists of blocked and allowed entities.

• Prepare regular management reports detailing fraud incidents, trends, and the ROI of fraud prevention tools and services.

• Assist with audits and provide relevant payment and fraud prevention documentation.

• Coordinate Level 2 support with payment gateways, processing vendors, and fraud tool providers.

• Stay updated on vendor systems, updates, and requirements.

• Act as a subject matter expert for AV Pay and fraud prevention across all AudienceView products.

• Collaborate with product, engineering, and client teams to enhance payment and fraud workflows and improve client experiences.

⛳️ Requirements

• Must currently reside in Chile with legal work authorization.

• 2–4 years of experience in payment operations, fraud analysis, risk management, client support, or a related field.

• Experience with payment gateways and processing vendors is essential.

• Familiarity with fraud detection systems and investigative tools, such as ThreatMetrix, Kount, Sift, and Cybersource Decision Manager.

• Outstanding client service skills.

• Technical proficiency in payment systems.

• Ability to work collaboratively across functions to address issues and optimize payment processes.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Excellent attention to detail and organizational abilities.

• Proficient in data analysis tools, such as Excel and Power BI.

• Skilled in payment and fraud monitoring systems.

• Exceptional verbal and written communication skills for client interactions, report writing, and cross-functional collaboration.

• Willingness to work flexible hours, including occasional overtime or weekend shifts for urgent matters.

🏝️ Benefits

• Flexible working hours.

• Occasional overtime or weekend shifts may be available or required for urgent cases.

• Remote-first work environment.

• Work alongside globally based colleagues.

• Accessible hiring process with accommodations and adjustments for applicants with disabilities.

• Option for interview recording/AI note-taking; applicants may request manual notes instead.