Patients Care Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee incoming patient inquiries and leads from healthcare fairs, referral partners, and digital campaigns, ensuring timely follow-ups and accurate documentation of outcomes.

• Assist prospective patients from the initial point of interest through the scheduling process.

• Respond to non-clinical inquiries and clarify appointment procedures using approved service information and pricing details.

• Direct clinical questions to the relevant provider.

• Track incoming communications, outreach history, levels of prospect engagement, and outstanding outreach tasks.

• Manage booking, verification, and modifications to the calendar.

• Facilitate patient recruitment within designated markets and target audiences.

• Assist in outreach for healthcare partnerships by researching organizations, identifying key contacts, scheduling discussions, and completing follow-ups as directed by the Executive Operations Lead.

• Establish workflows for patient leads and scheduling, and document procedures accordingly.

• Recognize recurring obstacles that hinder interested patients from booking appointments.

• Conduct regular audits of patient charts to identify documentation deficiencies, ensure clinical accuracy, and support effective billing workflows.

• Monitor response times, follow-up completions, appointment bookings, and lead-to-appointment conversion rates.

• Propose enhancements to patient lead and scheduling processes.

• Report directly to the Executive Operations Lead.

⛳️ Requirements

• Proven experience working in a remote startup or similarly dynamic and fast-paced environment.

• Ability to provide approximately 30 hours of support each week.

• Availability for company-wide meetings and collaborative sessions as needed, particularly between 10:00 AM and 12:30 PM Pacific Time.

• Background in patient coordination, medical scheduling, healthcare administration, patient outreach, or a related patient-facing position.

• Experience in following up with prospective patients, managing inquiries, and assisting individuals in completing appointment scheduling or other subsequent actions.

• Proficiency in using an electronic medical record (EMR), practice management software, CRM, or a similar system to maintain accurate records and track follow-ups.

• Excellent communication, follow-through, organizational, and recordkeeping skills, with a friendly and professional demeanor in patient interactions.

• Capability to convey non-clinical information clearly, identify questions requiring clinical input, and manage confidential patient information in accordance with HIPAA regulations.

• Ability to work independently, balance multiple priorities, and coordinate effectively with both internal team members and external contacts.

• Preferred: Experience with PatientPop and Tebra.

• Preferred: Background in supporting telehealth services or primary care practices.

• Preferred: Experience in developing workflows and standard operating procedures (SOPs) for patient intake, follow-up, scheduling, or lead management.

• Preferred: Experience in supporting outreach for healthcare partnerships, community events, or following up with leads generated through digital campaigns.

• Preferred: Full proficiency in Spanish, both spoken and written.

• Preferred: Interest in fostering a long-term relationship with Genesis as the organization evolves.

🏝️ Benefits

• Approximately 30 hours of work per week.

• Flexible working hours beyond required meetings and collaborative needs.

• Fully remote engagement.

• Potential for transitioning from freelance engagement to W-2 employment as Genesis expands, based on business requirements and mutual compatibility.