Patient Support Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the initial point of contact for patients reaching out to the Patient Support Department

• Manage 40–50 incoming calls daily

• Offer information and respond to inquiries regarding patient services and orders

• Embody Aveanna’s values with compassion and empathy

• Accurately and promptly complete daily data entry tasks

• Strive to achieve daily and monthly metrics and KPI objectives

• Engage in virtual meetings and participate in role-specific training

⛳️ Requirements

• Demonstrate professional phone etiquette to de-escalate anxious or distressed patients regularly

• Be organized and self-sufficient in completing data entry tasks accurately and on time

• Comfortable working toward daily and monthly metric and KPI targets

• Confident in learning new computer programs and software

• Ability to maintain a quiet and dedicated workspace, free from background noise and distractions

• Capable of participating in virtual meetings with a professional and camera-ready appearance

• Exhibit strong time-management skills, accountability, and self-direction

• Must have access to reliable, high-speed internet

• At least 2 years of experience in a call center environment

• Minimum of 1 year of experience in the medical field or familiarity with medical terminology (ideally with DME and Home Healthcare)

• Preference for candidates with experience or knowledge of respiratory equipment and patient support

• High school diploma or GED required

🏝️ Benefits

• 100% Remote Opportunity

• Equipment Provided

• Fun, Inclusive Work Environment

• Comprehensive Benefits Package (Sick Time, Vacation, 401K, Dental, Vision, Life Insurance)

• 2 Bonus Days Off (“Fun Day” and “Inclusion Day”)

• 6 Paid Holidays

• Supportive Team with Role-Based Training to Ensure Your Success

• Internal Opportunities for Professional Growth

• Interactive Clubs and Engagement Opportunities