Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient experiences throughout their therapy journey via care coordination, education, and psychosocial support.

• Deliver education on medications and disease states.

• Provide clinical insights to improve the clinical aspects of patient support programs.

• Educate and assist patients, caregivers, and healthcare providers concerning assigned therapeutic areas.

• Build and sustain relationships entirely through a telephonic medium.

• Guide patients on product usage, dosing, administration, devices, insurance coverage, and reimbursement obstacles.

• Assess and contribute to the development of program resources.

• Coordinate financial assistance resource options.

• Adhere to program protocols and escalate complex cases as per established policies and procedures.

• Handle incoming and outgoing calls regarding disease states, products, patient requirements, insurance coverage, and financial support.

• Keep patient account records updated in a digital CRM system.

• Assist healthcare provider offices with prescription inquiries and challenges.

• Document and report adverse events and product or safety complaints in line with program SOPs.

• Engage in customer meetings, training sessions, orientation meetings, and competency assessments.

• Advocate for patients and providers concerning insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Participate in a shared after-hours on-call nursing service.

• Comply with corporate policies, procedures, and SOPs.

• Undertake additional tasks and projects as assigned.

⛳️ Requirements

• Associate's Degree or Bachelor's Degree in Nursing (BSN, RN).

• Active nursing license in one or more states.

• A minimum of four years of nursing experience.

• Preferred two or more years of experience in nephrology.

• Familiarity with medical insurance terminology, reimbursement, healthcare billing, physician offices, health insurance processing, or related reimbursement experience is advantageous.

• Strong oral and written communication skills; candidates may be required to provide a written test sample.

• Proficiency in Microsoft products.

• Required experience and comfort using a digital CRM.

• High attention to detail and effective communication with patients and providers.

• Strong empathetic listening skills.

• Capability to work in a fast-paced environment, manage multiple tasks, and adapt swiftly.

• Demonstrated strong customer service skills and experience.

• Must be eligible for licensure in all 50 states.

• Candidates should ideally be able to type a minimum of 35 words per minute with 97% accuracy.

• Successful completion of a background check and, based on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including HSA- and FSA-eligible options, with contributions from Valeris toward premium costs.

• Additional health support resources, including telehealth services and Employee Assistance Program (EAP) services.

• Company matching contributions for Health Savings Account deposits.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with an option to purchase Long-Term Disability insurance.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave benefits.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that fosters innovative ideas.

• An inclusive workplace that promotes a mission-driven culture.

• Flexibility for minimal travel is preferred.