Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver phone-based assistance for Oncology patients and their caregivers throughout the complete patient journey.

• Act as the primary contact for patients, care partners, and healthcare provider or office personnel.

• Offer authorized information and education regarding Oncology care, benefit discussions, disease progression, product knowledge, and general/program-specific resources.

• Provide treatment education using approved FAQs and talking points.

• Enable warm transfers to Specialty Pharmacy, Medical Information, or other relevant program stakeholders when necessary.

• Adhere to training deadlines for corporate policies and procedures related to confidential data.

• Consistently follow all Standard Operating Procedures (SOPs).

• Utilize Valeris leadership competencies to foster team success.

• Execute miscellaneous tasks and projects as assigned.

• Work the Monday–Friday shift from 11 AM to 8 PM EST.

• Travel as required, up to 25% preferred.

⛳️ Requirements

• A valid RN license is mandatory.

• Must be eligible for licensure in all 50 states.

• A minimum of four (4) years of clinical experience is required.

• A Bachelor of Science in Nursing (BSN) is preferred.

• Prior experience in oncology is preferred.

• Preferred certifications include Oncology Certified Nurse (OCN), Certified Case Manager (CCM), and Patient Advocate Certification Specialist (PACS).

• Experience in a manufacturer’s Patient Support Program (PSP) is preferred.

• Prior experience assisting patients and healthcare providers with insurance verification, prior authorization requirements, and access criteria is preferred.

• Experience in case management or care coordination is preferred, including telephonic patient support and/or REMS programs.

• Exceptional communication skills are required.

• A strong sense of patient empathy and understanding is essential.

• Ability to educate while providing emotional support is necessary.

• Highest standards of ethics and integrity are required.

• Experience in motivational interviewing is a plus.

• Familiarity with Salesforce is preferred.

• Fluency in Spanish is an advantage.

• Preferably able to type at least 35 WPM with 97% accuracy.

• Must meet remote work requirements, including reliable high-speed internet, a dedicated secure workspace, confidentiality, and productivity.

• A background check and, depending on the position, a drug screen will be contingent upon the employment offer.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing towards premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, ranging from a minimum of $50,000 to a maximum of $300,000.

• Company-funded Short-Term Disability coverage, with the option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan with a 100% match on the first 5% contributed, featuring immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays in addition to two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace with a mission-driven culture.

• Remote work arrangements supported by reliable high-speed internet and a dedicated secure workspace.