Patient Support Nurse

This is a fully remote position, open to applicants in Florida.

📋 Description

• Reach out to program patients to evaluate obstacles in starting and completing therapy successfully.

• Act as a reliable resource throughout the services offered by the program.

• Identify barriers to therapy and assist patients in understanding and navigating these challenges.

• Provide education to patients regarding clinical treatments, prescribed therapies, treatment courses, benefits, and potential side effects.

• Instruct patients on proper administration and dosing of medications.

• Engage with patient insurance providers to ascertain coverage details, out-of-pocket expenses, and financial assistance options.

• Offer support to help patients cope with stress related to their diagnoses.

• Empower patients to take an active role in their personal care journey.

• Direct patients to resources for non-program needs, including social services or other intervention programs.

• Document adverse events and product complaints in accordance with SOPs and manufacturer guidelines.

• Adhere to training timelines and comply with corporate policies and SOPs.

• Undertake additional assigned tasks or projects as needed.

⛳️ Requirements

• Must possess an active RN license in the state of practice.

• 2–3 years of nursing experience required; experience with relevant disease states is preferred.

• Experience in Nurseline triage, Call Center Utilization Management, or Call Center Case Management is a plus.

• Background in Case Management or as a Clinical Trial Nurse is advantageous.

• A Bachelor's degree is preferred.

• Eligibility for remote work is subject to all work-from-home criteria and business needs.

• Preferred typing speed of at least 35 words per minute with 97% accuracy.

• Must successfully complete a background check and, depending on the role, a drug screening.

• Capable of talking, hearing, sitting for extended periods, typing, handling or feeling objects, and reaching with hands and arms.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth services and an Employee Assistance Program (EAP).

• Company matching on contributions to Health Savings Accounts.

• Complimentary Basic Life and AD&D insurance equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• A 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave benefits.

• Nine paid holidays plus two floating holidays annually.

• Opportunities for career advancement and personal as well as professional development.

• A stimulating and challenging work environment that fosters innovative ideas.

• A diverse workplace with a mission-driven culture.

• Preference for minimal travel flexibility.