Patient Support Manager

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Provide direct access support for consented patients in communication with relevant stakeholders such as pharmacies, MDOs, and support organizations.

• Supervise quality-control initiatives regarding pharmacy interactions with payers.

• Directly manage the onboarding process for new consented patients.

• Oversee changes in patient status within the Patient Services CRM, ensuring timely follow-up with internal stakeholders and pharmacies.

• Ensure compliance with Patient Support Program business regulations.

• Manage and relay reimbursement-related information to consented patients and MDOs.

• Regulate the flow of information and communication points with consented patients.

• Assist in adherence initiatives.

• Collaborate with Market Access to organize regional educational events on patient reimbursement.

• Develop and oversee comprehensive plans for product access and patient support; spearhead cross-functional execution.

• Lead weekly cross-functional meetings focused on patient product access and ongoing support.

• Partner with Patient Advocacy to engage with patient organizations.

• Design and implement training programs for contracted partners or vendors.

• Collaborate with Marketing and internal commercial teams to provide compliant insights and findings.

• Comply with corporate policies and procedures, including the management of PHI.

• Represent BioCryst at local, regional, and national conferences.

• Travel overnight for meetings, conferences, and medical office visits as required.

• Perform additional duties as assigned.

⛳️ Requirements

• Preferred Bachelor's degree or an equivalent combination of education and experience.

• A minimum of 5 years of commercial experience in Specialty Pharmacy and/or biotech/pharma is preferred.

• Bilingual proficiency in Spanish and English.

• Relevant background in pharmaceutical patient access services.

• Necessary experience in oncology, rare disease, or specialty product markets.

• Strong preference for candidates with relevant experience in new product launches.

• Proven ability to thrive in a fast-paced, high-growth environment.

• Creative thinker who is self-directed and capable of developing a plan, garnering alignment, and executing it effectively.

• Highly collaborative, adaptable, and able to work seamlessly across various functions; comfortable engaging with all aspects of a commercial business and providing recommendations to enhance company or team strategies.

• Exceptional written and verbal communication skills.

• Ability to establish and nurture strong relationships with customers and partners.

• Candidates must reside near the Philadelphia or New Jersey areas.

🏝️ Benefits

• Equal employment opportunities regardless of age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability, and/or other protected class characteristics.

• Overnight travel to meetings, conferences, and medical offices as necessary.