Patient Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver outstanding post-intake assistance to patients of Sailor Health

• Act as the main point of contact once patients commence their care

• Manage scheduling modifications, address billing inquiries, and assist with Zoom technical issues

• Attend to administrative and customer service requests via phone, email, and text

• Offer friendly, empathetic, accurate, and professional support

• Ensure that patients feel valued, informed, and supported

• Contribute to the provision of high-quality mental healthcare for older adults

⛳️ Requirements

• Must be based in Canada

• Availability for full-time employment

• Outstanding written and verbal communication skills

• Capability to clearly explain billing and scheduling details

• Strong attention to detail and effective problem-solving abilities

• Skill in identifying issues, proactively following up, and ensuring accuracy

• Ability to maintain composure and professionalism while juggling multiple requests

• Comfort with learning and utilizing EHR, messaging, scheduling, and billing systems

• Relevant experience in customer support, patient assistance, care coordination, or healthcare administration is preferred

🏝️ Benefits

• Flexibility for remote work

• Team environment focused on remote-first collaboration

• Opportunities for professional growth and ownership

• Chance to influence essential processes

• Purpose-driven work supporting older adults and their families