Patient Support Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as an additional resource for patients.

• Ensure clear results on affordability applications and the status of claims.

• Make outbound calls to programs and payers to gather claims and application updates.

• Handle inbound calls and direct them to the appropriate team members.

• Oversee and manage fax processing across various clients.

• Conduct data entry across EMR systems and internal CRMs.

• Review and assess application approvals and denials.

• Keep accurate, efficient, and quality-focused documentation throughout the process.

⛳️ Requirements

• Minimum of 2 years of experience in a healthcare setting.

• Familiarity with EMR/EHR systems is advantageous.

• Over 2 years of experience in a high-volume outbound call environment.

• Proficient customer service skills and etiquette.

• Experience in a remote work environment.

• Successful completion of background and reference checks is required for finalist candidates.

• Must currently have legal authorization to work in the United States.

• Must not require future employment sponsorship in the United States.

🏝️ Benefits

• Competitive salary plus equity.

• Comprehensive medical, dental, and vision insurance plans.

• Optional and supplemental benefits available.

• 24/7 access to benefits and support, starting from the first day of employment.

• 401(k) plan with a 4% employer match.

• Paid holidays, vacation time, and sick leave.

• Six weeks of paid parental leave.

• Company-sponsored life insurance.

• New MacBook and company-provided equipment and technology.

• Opportunity to contribute to the future of healthcare.