Patient Success Specialist – Women's Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for patients, offering assistance and support for inquiries not related to billing.

• Aid patients with updates on test statuses, issues logging into the patient portal, inquiries regarding testing services, and organizing redraws for blood samples.

• Handle incoming calls and live chats to provide prompt and effective support.

• Work collaboratively with cross-functional teams to address and resolve patient inquiries and concerns.

• Keep precise and thorough records of patient interactions using Salesforce CRM.

• Recognize and escalate potential issues to guarantee timely resolutions.

• Participate in process enhancement initiatives to improve the patient experience.

⛳️ Requirements

• Excellent interpersonal and communication skills.

• Capability to juggle multiple tasks while paying close attention to detail.

• Proficiency in Salesforce CRM and common office software.

• Empathy and a service-oriented, patient-focused approach.

• Prior experience in customer service, healthcare, or related fields is advantageous.

• Fluency in Spanish is a plus.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance plans for eligible employees and their dependents.

• Complimentary testing for employees and their immediate family members.

• Fertility care benefits.

• Leave for pregnancy and baby bonding.

• 401(k) retirement plan benefits.

• Commuter benefits.

• Employee referral program.