Patient Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a portfolio of patients and assist them in successfully starting their digital back pain therapy (DiGA).

• Explain how Kaia works and how patients can utilize the app in simple, empathetic language.

• Address patients' questions and concerns.

• Maintain contact with patients via phone, email, and messaging, offering proactive support.

• Coordinate with medical practices and health insurance providers when necessary.

• Keep patient status up-to-date in the CRM at all times.

• Contribute to shaping how patients are supported as one of the first members of the German team.

⛳️ Requirements

• Native-level proficiency in German (C2).

• Native-level proficiency in English (C2).

• Over 2 years of experience in a phone-based, target-oriented role (e.g., Sales, Customer/Patient Success, Patient Coordination).

• Proven track record of achieving individual goals and motivation through performance-based compensation.

• Empathy and patience when dealing with patients, many of whom live with chronic pain and may not be digitally savvy.

• Strong organizational skills.

• Experience with CRM systems (e.g., HubSpot, Salesforce).

• Openness to new tools and technologies in daily work.

• At least AI Explorer (Level 1); daily use of AI to enhance personal productivity.

🏝️ Benefits

• Variable compensation linked to patient starts, described as nearly fully uncapped.

• Additional benefits beyond total compensation; country-specific benefits vary and are detailed separately.

• Private company stock options may be included in total compensation, where applicable.