Patient Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a patient portfolio of individuals enrolled in Kaia and assist them in initiating their therapy successfully.

• Articulate how Kaia operates in a clear, compassionate manner, addressing any questions and concerns from patients.

• Maintain regular communication with patients through phone, email, and messaging, while proactively reaching out to those requiring support.

• Collaborate with healthcare providers and insurance companies as necessary.

• Ensure patient information is consistently updated and accurate in the CRM.

• Contribute to the development of patient support initiatives for the German team.

⛳️ Requirements

• Proficient in German at a native level (C2).

• At least 2 years of experience in a phone-based, target-oriented role (such as sales, customer/patient success, or patient coordination).

• Demonstrated success in meeting individual performance targets.

• Possess empathy and patience for patients, many of whom deal with chronic pain and may not be familiar with digital tools.

• Highly organized with experience in CRM systems (e.g., HubSpot, Salesforce).

• Willingness to embrace new tools and technologies in daily tasks.

• All candidates must show a minimum of Level 1 AI proficiency (Explorer), utilizing AI tools daily to enhance personal productivity.

🏝️ Benefits

• Variable pay structure that is nearly uncapped.

• Additional benefits that extend beyond total compensation (specific benefits may vary by country).