Patient Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a group of patients who have enrolled in Kaia, ensuring they effectively commence their therapy.

• Articulate in clear and compassionate terms how Kaia operates, guiding patients on its usage while addressing any questions or concerns they may have.

• Maintain ongoing communication with patients through phone, email, and messaging, proactively reaching out to those requiring assistance.

• Collaborate with healthcare providers and insurance companies when necessary.

• Ensure patient information is accurately reflected in the CRM at all times.

• Contribute to the development of patient support initiatives for the German team.

⛳️ Requirements

• Native-level proficiency in German (C2).

• Minimum of 2 years in a phone-based, target-oriented role (e.g., sales, customer or patient success, patient coordination).

• Demonstrated success in achieving individual performance targets.

• Ability to show empathy and patience towards patients, particularly those living with chronic pain and who may not be well-versed in technology.

• Highly organized with experience in using a CRM (e.g., HubSpot, Salesforce).

• Willingness to engage with new tools and technologies as part of daily responsibilities.

• All new hires must exhibit at least Level 1 AI proficiency (Explorer), utilizing AI tools daily to enhance personal productivity.

🏝️ Benefits

• Uncapped variable pay opportunities.

• Additional benefits that exceed total compensation (country-specific benefits may vary).