Patient Services Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for incoming and outgoing patient calls related to balance inquiries, claims processing, insurance updates, and payment collections.

• Make outbound calls to patients of revenue cycle management clients to identify and resolve demographic, insurance, and payment-related issues.

• Enter and update patient account details.

• Record calls in the Practice Management system.

• Undertake special projects and additional responsibilities that support and enhance customer- and patient-facing activities.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Must be available to work from 11:30 am to 8:30 pm EST or 12:00 pm to 9:00 pm EST.

• Capable of managing over 60 inbound calls daily.

• A minimum of 1 to 2 years of prior experience in healthcare administration or a related field is required.

• Basic knowledge of medical billing claims submission processes and familiarity with insurance carriers, including Medicare, private HMOs, and PPOs.

• Proficient in business software applications such as Excel, Word, and PowerPoint.

• Excellent communication and interpersonal skills, particularly in telephone communication.

• Willingness and ability to learn new concepts and skills.

• Strong teamwork capabilities.

• Ability to maintain composure in a fast-paced call center environment.

• A professional demeanor is essential.

• Competency in managing time and prioritizing tasks effectively.

• Bilingual candidates are preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance, including a company contribution to a Health Savings Account.

• 401(k) matching of 50% of employee contributions deferred on up to 6% of compensation, with vesting after one year.

• Generous Paid Time Off.

• Paid Parental Leave programs.

• Company-paid Life and Disability insurance benefits.

• Flexible Spending Account options.

• Employee Assistance Programs available.

• Company-sponsored Business Resource and Special Interest Groups.

• Opportunities for professional development.

• Tuition reimbursement programs offered.

• Unlimited access to LinkedIn Learning resources.

• Opportunities for global presence and in-person collaboration.

• Dog-friendly headquarters (US).

• Weekly catered breakfasts and lunches.

• Access to treadmill workstations.

• Zen and wellness rooms located within the Boca Raton headquarters.