Patient Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Greet patients and visitors as they arrive at the office

• Receive and assist all incoming phone calls

• Arrange appointments through a computerized scheduling system and follow up as needed

• Deliver prompt and precise information, ensuring quality customer service for all patient inquiries

• Manage patient accounts by gathering, recording, and updating personal, financial, and insurance details

⛳️ Requirements

• High school diploma; an Associate's degree is preferred

• At least 1 year of experience in a hospital or medical office environment

• Comprehensive understanding of insurance/benefits, medical terminology, and medical billing

• Familiarity with office procedures and equipment (e.g., computer, fax machine, copier, etc.)

• Basic proficiency in Microsoft Office suite

• Ability to communicate effectively and clearly

• Exceptional interpersonal skills

• Strong attention to detail

• Capability to organize and prioritize multiple tasks while meeting deadlines in a dynamic setting

• Experience in women's health, OB/GYN, or fertility is preferred

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with company matching contributions

• Tuition assistance and support for professional development

• Opportunities for performance-based bonuses

• Generous paid time off, holidays, and parental leave

• Life and disability insurance benefits

• Fertility Discount Program

• Employee wellness initiatives and recognition programs