Patient Service Representative – Geriatrics

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Welcome patients and manage the check-in and check-out processes; perform lobby inspections to ensure cleanliness and comfort.

• Organize provider schedules to enhance appointment accessibility, resource utilization, patient access, waiting times, and follow-up procedures.

• Update patient information, confirm insurance details, create necessary forms, respond to emails, and document emergency contacts in EPIC and other systems.

• Collect copayments and service fees, provide receipts, and balance daily financial transactions.

• Manage multi-line phone systems, take messages, direct inquiries, and make outbound calls for appointment scheduling.

• Relay information about Duly clinical staff to patients and others.

• Arrange follow-up and in-house specialist referral appointments.

• Engage in daily and weekly team huddles.

• Analyze performance dashboards, escalate issues, propose enhancements, or modify workflows.

• Uphold patient confidentiality and comply with HIPAA regulations.

• Track patient wait times and communicate any delays.

• Undertake additional duties and special projects as assigned.

⛳️ Requirements

• High School diploma or equivalent is mandatory.

• At least 1 year of experience in a medical office or clinical environment is preferred.

• Previous experience in a receptionist or front desk position is highly desirable.

• Excellent customer service skills with a genuine passion for helping others.

• Exceptional verbal and written communication abilities.

• Proficiency in EPIC or similar Electronic Medical Record systems.

• Familiarity with medical office protocols and insurance verification processes.

• Competence in using phones, personal computers, software, and other basic IT systems.

• Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook.

• Detail-oriented with superb organizational and time management skills.

• Ability to manage sensitive information with confidentiality.

• Capability to sit, stand, walk, bend, and stretch for prolonged periods.

• Vision must be correctable to 20/20, and normal hearing is required for telephone communication.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

• Access to a mental health benefit at no cost.

• Employer-provided life and disability insurance.

• $5,250 Tuition Reimbursement annually.

• Immediate 401(k) matching.

• 40 hours of paid volunteer time off.

• A culture dedicated to community engagement and social impact.

• Up to 12 weeks of parental leave at 100% pay, along with financial support for adoption and surrogacy for non-physician team members once eligibility criteria are met.

• Additional compensation opportunities may be available through shift differentials, bonuses, and other incentives.