Patient Reimbursement Coordinator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee travel logistics or reimbursement processing for patients involved in designated clinical trial projects.

• Work in conjunction with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to comprehend study requirements and execute patient support services.

• Assist with the setup of new projects, including the creation of mailboxes, portal access, SharePoint folders, and documentation specific to the study.

• Examine and confirm patient enrollment data and authorize patient access to digital platforms such as PatientGO®.

• Act as the main point of contact for patient inquiries through applications, email, or telephone.

• Organize bookings for flights, trains, accommodations, and ground transportation.

• Review and validate patient reimbursement requests in accordance with study-specific Travel & Reimbursement Policies.

• Approve, decline, or escalate reimbursement and stipend requests.

• Communicate with patients and caregivers about logistics, reimbursement status, and any concerns.

• Coordinate with clinical sites regarding reimbursement matters and patient travel logistics.

• Process patient payments, stipends, and travel confirmations efficiently.

• Manage the distribution and tracking of patient payment cards.

• Ensure accurate patient information, visit records, and service logs are maintained in real-time.

• Assist patients with reimbursement submissions as needed.

• Identify operational shortcomings and aid in enhancing services and internal initiatives.

• Provide data and updates for monthly financial reporting purposes.

• Ensure adherence to confidentiality, Good Clinical Practice (GCP), data protection regulations, and company Standard Operating Procedures (SOPs).

• Participate in client meetings, site initiation visits, and investigator meetings upon request.

• Stay updated on tools, technologies, and processes related to patient travel and reimbursement coordination.

• Contribute to internal team projects and initiatives.

⛳️ Requirements

• Equivalent experience, skills, and/or education will also be taken into account.

• Commitment to strict patient confidentiality and compliance with Good Clinical Practice (GCP), data protection regulations, and company SOPs.

• Capability to manage travel logistics or reimbursement processing for patients in assigned clinical trial projects.

• Skill to collaborate effectively with project managers, the Patient Concierge Services Manager, and internal teams.

• Proficiency in using approved systems, travel providers, digital platforms, vendor platforms, and tools related to patient travel and reimbursement coordination.

• Ability to communicate effectively with patients, caregivers, and clinical sites.

• Competence in maintaining accurate patient information, visit records, and service logs.

• Capability to support financial tracking and monthly reporting.

• Willingness to engage in client meetings, site initiation visits, and investigator meetings when required.

🏝️ Benefits

• Opportunities for career development and progression.

• Supportive and engaged line management.

• Training in technical and therapeutic areas.

• Peer recognition programs.

• Comprehensive total rewards program.

• An inclusive workplace culture.

• Reasonable accommodations, when appropriate, to assist employees or applicants with disabilities.