Patient Registration Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service and assist patients and their families during the check-in process.

• Utilize various computer systems to efficiently register patients.

• Handle phone inquiries and promptly gather accurate patient information.

• Reduce registration times and respond to questions with clarity and compassion.

• Establish trust with patients during challenging or emotional situations.

• Navigate through insurance plans and coverage information.

• Input demographic and medical data accurately.

• Collect co-pays and provide cost estimates when necessary.

• Work collaboratively with nurses, physicians, and care teams to facilitate smooth patient flow.

⛳️ Requirements

• Proven experience in customer service, with strong communication and interpersonal skills.

• Ability to maintain composure and professionalism in a fast-paced setting.

• Proficient in multitasking and quickly prioritizing tasks while paying close attention to detail.

• Flexibility to adapt to changing priorities based on patient requirements.

• Previous experience in patient access, medical registration, insurance verification, or front desk roles is advantageous but not mandatory.

• High School Diploma or GED is required.

• Must be able to successfully complete a background check and drug screening.

• Compliance with vaccination requirements is mandatory.

🏝️ Benefits

• Opportunities for advancement within R1.

• Access to professional learning and development resources.

• Supportive team-oriented work environment.

• Competitive benefits package offered.

• Training available for candidates without prior healthcare experience.

• Engaging work that makes a positive impact on patients and communities.