Patient Recruitment Training and Quality Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding and training of new hires on Salesforce, RealTime systems, patient engagement, and company protocols.

• Develop and sustain training materials, manuals, and documentation.

• Evaluate trainee progress and modify training techniques to suit individual learning styles.

• Organize and schedule training sessions.

• Keep up-to-date with system enhancements and integrate new features into the training curriculum.

• Review and assess customer service calls against established quality standards and guidelines.

• Offer constructive feedback and personalized coaching sessions.

• Identify trends in team performance and skill deficiencies.

• Record quality assurance findings and monitor improvement metrics.

• Work in collaboration with team leaders to resolve performance issues and recognize achievements.

• Evaluate the effectiveness of training and quality metrics.

• Propose and execute improvements to training programs and quality standards.

• Engage in calibration sessions.

• Contribute to the development of best practices and standard operating procedures.

• Maintain precise training records and quality assurance documentation.

• Produce reports on training completion rates and quality assessments.

• Attend team meetings and participate in departmental initiatives.

• Represent Flourish Research professionally in interactions with staff, clients, and vendors.

• Undertake additional responsibilities as assigned by management.

⛳️ Requirements

• High School Diploma is required.

• A minimum of 1-3+ years of experience in the clinical or biological research field.

• A college degree is preferred but not mandatory.

• Capability to sit for extended periods.

• Work is typically conducted in an office setting.

• Local travel is necessary; must have the ability to drive and maintain daily access to a vehicle.

• Experience in subject/patient customer service.

• Availability for early evening and Saturday work schedules.

• Ability to lift up to thirty-five pounds, and occasionally more.

• Comfortable working in a call center environment with potential distractions and noise.

• Strong grasp of adult learning principles and training methodologies.

• Proficiency with Microsoft Office applications (Outlook, Word, and Excel) and web-based applications.

• Detail-oriented, organized, self-driven, capable of working independently and collaboratively, and able to remain focused on tasks.

• Strong written and verbal communication skills.

• Excellent critical thinking and problem-solving abilities.

• Professional demeanor with a robust work ethic.

• Flexibility to adapt and undertake additional tasks as needed.

• Willingness to assist with key departmental initiatives and process improvements.

• Support in training new hires.

• Achieve at least 80% of annual goals.

🏝️ Benefits

• Health, dental, and vision insurance options.

• 401(k) plan with a 100% employer match on the first 4% of employee contributions.

• Tuition reimbursement program.

• Parental leave policy.

• Employee referral incentives.

• Employee assistance program.

• Life insurance coverage.

• Disability insurance options.

• Generous paid time off (PTO) plan that includes vacation, sick leave, personal days, and eight paid holidays.

• A supportive and collaborative work atmosphere.

• Abundant opportunities for professional growth.

• Availability of early evening and Saturday work schedules.

• Local travel required; daily access to a vehicle is necessary.