Patient Navigation Program Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with implementation and customer success teams to create follow-up programs for customers that focus on staffing, referral patterns, and electronic health records (EHRs).

• Provide guidance on worklist configurations, letter templates, outreach schedules, and resolution categories.

• Assist in navigator training and user acceptance testing prior to each go-live event.

• Act as a clinical resource for customer navigation teams during their initial months of operation.

• Incorporate the navigator's perspective into product requirements, design evaluations, and prioritization processes.

• Assess follow-up recommendations and categorization in collaboration with the clinical team.

• Identify which follow-up actions necessitate clinical judgment versus those that can be managed through software or administrative processes.

• Document effective follow-up strategies into training materials, playbooks, and benchmarks.

⛳️ Requirements

• Minimum of 2 years of experience in radiology follow-up, navigation, or care coordination, in roles such as nurse navigator, radiology technologist, coordinator, or similar.

• Proven experience in designing a follow-up program and managing the personnel responsible for its execution.

• Practical experience with follow-up worklists and tracking patients through to a completed follow-up, including cases of unreachable patients, incorrect referring providers, and orders that were never submitted.

• Proficient in navigating various EHR systems (Epic, Cerner, Meditech, or comparable platforms).

• Knowledge of how orders, results, and patient communication flow within a healthcare system.

• Strong willingness to provide direct and specific product feedback while advocating for the user experience.

• Ability to work independently and manage uncertainty effectively.

• Availability during US business hours for sessions requiring customer interaction.

• Clinical license such as RN or RT(R), either current or previously held (preferred).

• Background in a radiology department or imaging center (preferred).

• Familiarity with guidelines such as Fleischner, TI-RADS, LI-RADS, and Lung-RADS (preferred).

• Experience in managing or training other navigators (preferred).

• Understanding of Lung Cancer Screening program requirements and ACR NRDR registry reporting (preferred).

• Experience working for a health IT vendor or as the lead from the customer side on a vendor implementation (preferred).

• Authorization to work legally in the US is a requirement upon application.

🏝️ Benefits

• Extensive Medical, Dental, Vision & Life insurance coverage.

• Health Savings Account (HSA) with employer matching, Flexible Spending Account (FSA), & Dependent Care Flexible Spending Account (DCFSA).

• 401(k) retirement plan.

• 11 Paid Company Holidays annually.

• Flexible Paid Time Off (PTO) policy.

• Company-wide annual offsite event.

• Regular team offsite gatherings.

• Annual stipend for equipment purchases.