Patient Monitoring Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Analyze patients' CPAP usage data in Sanusom on a daily basis, which includes tracking usage hours, mask leak rates, AHI scores, and nights missed.

• Identify patients who fall below therapy thresholds or demonstrate concerning trends and prioritize them for outreach efforts.

• Download compliance reports, upload them to the relevant patient chart in Athena, and assign them to the appropriate healthcare provider.

• Make approximately 60 outbound calls each day to patients exhibiting low usage, high mask leaks, or other therapy-related concerns.

• Address common CPAP issues such as mask fit difficulties, discomfort from pressure, dry mouth, and air leaks.

• Motivate and encourage patients to stay engaged with their therapy by utilizing established scripts and intervention protocols.

• Arrange follow-up calls to ensure that no patient is overlooked.

• Accurately log monitoring time using Sanusom's call timer for RPM billing compliance.

• Document every call in Sanusom and Athena by employing standard clinical templates.

• Respond to patient inquiries via Klara within specified response time standards.

• Collaborate with DME and CPAP supply teams on mask refits, equipment issues, and supply requirements.

• Organize follow-up appointments with providers when clinically necessary.

• Promptly escalate clinical concerns to providers following established protocols.

⛳️ Requirements

• At least 1 year of experience in remote patient monitoring, chronic care management, or patient outreach, preferably within sleep medicine, CPAP therapy, or DME patients.

• Strong understanding of CPAP therapy, including prevalent patient challenges such as mask fit issues, pressure intolerance, dry mouth, and air leaks.

• Friendly, patient, and supportive phone demeanor.

• Highly organized and detail-oriented, with consistent and timely documentation practices.

• Proficient in reviewing data dashboards and identifying patients requiring follow-up based on usage patterns.

• In-depth knowledge of HIPAA and patient confidentiality regulations, especially in a remote work setting.

• Dependable high-speed internet connection and a quiet, private workspace suitable for conducting clinical patient calls.

• A clinical background, such as a nursing degree (RN or LPN), medical assistant certification, respiratory therapist credential, or equivalent qualifications is preferred.

• Previous experience with Sanusom, Athena, or Klara is preferred.

• Prior experience in a sleep medicine practice, DME company, or CPAP compliance program is preferred.

• Familiarity with RPM and RTM billing codes and documentation requirements is preferred.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Engagement in meaningful patient interactions that can significantly impact their health.

• Professional development and training opportunities available.