Patient Intake Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Initiate introductory calls with current patients who are interested in advocacy services.

• Assist patients throughout the advocacy onboarding process.

• Collaborate with the advocacy team to ensure seamless transitions and effective follow-ups.

• Oversee patient communications, which include follow-ups, missed calls, and reassignments.

• Keep precise and current records in Google Workspace, EHR platforms such as Healthie, and CRMs like HubSpot.

• Provide support to existing patients as they navigate additional resources, coordination, and advocacy services.

⛳️ Requirements

• Must be located in Canada.

• Must be comfortable working during Eastern Time Zone hours.

• Possess empathetic and clear communication skills.

• Demonstrate active listening and the ability to support patients during sensitive or emotional discussions.

• Exhibit strong organizational skills and attention to detail.

• Capable of managing multiple patients at various stages of their journey.

• Comfortable with learning and navigating Google Workspace, EHR systems, and CRMs.

• Previous experience in healthcare, customer service, or administrative support is advantageous, though not mandatory.

• Willing to work one of the specified shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, from either 9a–6p ET or 12p–9p ET.

• Required application materials include a resume, LinkedIn URL, introductory video, and earliest possible start date.

🏝️ Benefits

• A remote-first team offering the flexibility of remote work.

• Opportunities for growth and ownership.

• A chance to influence key processes and advance alongside the company.

• Mission-driven work focused on supporting older adults.

• A collaborative team environment.