Patient Financial Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Address patient inquiries regarding account balances, statements, and charges via phone, email, and secure messaging.

• Clarify insurance coverage and benefits, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibilities.

• Collect payments from patients and follow up on outstanding account balances.

• Establish, document, monitor, and modify payment plans in accordance with company policy.

• Handle medical records requests, verify authorization, and comply with HIPAA requirements.

• Collaborate with billing, accounts receivable, and other revenue cycle teams to resolve account-related issues and escalate complex cases as necessary.

• Clearly and thoroughly document every patient interaction in the billing system.

• Recognize recurring questions or trends and contribute to the enhancement of statements, communications, and processes.

• Safeguard patient privacy and adhere to HIPAA and company compliance standards.

⛳️ Requirements

• A minimum of 5 years of experience in medical billing and coding within a healthcare environment.

• Preferably experienced in Sleep Medicine and/or DME billing.

• Proven experience in collections, particularly in patient balance collections.

• Background in a customer service role, adept at managing sensitive or frustrated callers with patience and professionalism.

• Outstanding verbal and written communication abilities.

• Strong problem-solving capabilities and the proficiency to research and independently resolve account issues.

• Excellent organizational skills, capable of managing multiple accounts, deadlines, and follow-ups effectively.

• Familiarity with technology, including billing and practice management systems, email, and spreadsheets, with the ability to quickly learn new tools.

• Working knowledge of HIPAA regulations and patient privacy requirements.

• A genuine interest in sleep health and a desire to help individuals enhance their well-being.

• Bilingual in Spanish and English is a plus.

🏝️ Benefits

• Engaging work that has a direct positive impact on people's lives.

• Join an international team located across the US, France, and Belgium.

• Participate in an annual team offsite event.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Complimentary One Medical membership.

• 401(k) plan with company matching contributions.

• 20 days of paid time off (PTO) plus 10 paid holidays and 80 hours of paid sick leave.

• Monthly stipend for phone and internet expenses.