Patient Financial Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Address patient inquiries regarding account balances, statements, and charges via phone, email, and secure messaging.

• Clarify insurance coverage and benefits, including deductibles, copays, coinsurance, explanations of benefits, and patient responsibilities.

• Gather patient payments and follow up on overdue patient accounts.

• Establish, document, and oversee payment plans; follow up on missed or late payments.

• Process requests for medical records, confirming authorization and adhering to HIPAA regulations.

• Collaborate with billing, accounts receivable, and other revenue cycle teams to resolve account issues and escalate complex situations.

• Record every patient interaction in the billing system.

• Identify recurring inquiry trends and contribute to enhancing statements, communications, and processes.

• Safeguard patient privacy by following HIPAA and company compliance standards.

⛳️ Requirements

• Over 5 years of experience in medical billing and coding in a healthcare environment.

• Strong preference for experience in Sleep Medicine and/or DME billing.

• Background in collections, specifically patient balance collections.

• Customer service experience, including managing sensitive or frustrated callers with patience and professionalism.

• Outstanding verbal and written communication abilities.

• Strong analytical skills and the capacity to research and resolve account issues independently.

• Excellent organizational skills, with the ability to juggle multiple accounts, deadlines, and follow-ups.

• Proficiency with technology, including billing and practice management systems, email, and spreadsheets, and a quick aptitude for learning new tools.

• Strong interpersonal skills: empathy, patience, and a sincere desire to assist patients.

• Familiarity with HIPAA and patient privacy regulations.

• Genuine interest in sleep, health, and assisting individuals in understanding and improving their well-being.

• Bilingual in Spanish (English/Spanish) is a plus.

🏝️ Benefits

• Meaningful work that has a direct impact on improving people's lives.

• Join an international team located in the US, France, and Belgium.

• Annual team offsite events.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Complimentary One Medical membership.

• 401(k) plan with company matching.

• 20 days of PTO, plus 10 paid holidays and 80 hours of paid sick leave.

• Monthly stipend for phone and internet expenses.