Patient Experience Specialist, Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in navigating the imaging scheduling process from referral to appointment.

• Collaborate with patients, healthcare providers, and imaging centers to guarantee timely access to diagnostic imaging.

• Address patient inquiries, proactively resolve issues, and eliminate obstacles that could delay care.

• Achieve and surpass individual and team performance targets while upholding quality and empathy.

• Develop expertise in Covera Health/Medmo products, workflows, and operational procedures.

• Identify opportunities to enhance the patient experience by sharing insights and working with Patient Experience, Product, Engineering, and Operations leaders.

• Assist in refining workflows, documentation, and best practices.

• Collaborate across teams to provide an outstanding patient experience.

⛳️ Requirements

• Minimum of 1 year of experience in a call center, customer support, patient services, or another high-volume, customer-facing role is required.

• Fluency in Spanish (both written and spoken) is mandatory.

• Relevant experience in healthcare, clinical settings, patient scheduling, or similar fields is required.

• A proactive, self-driven approach with the resilience to tackle challenges and adapt in a fast-paced environment.

• Outstanding organizational skills with the capacity to prioritize, manage competing demands, and maintain meticulous attention to detail.

• Ability to remain composed, confident, and solutions-focused while juggling multiple patient needs and deadlines.

• Strong technical skills and comfort in quickly learning new systems, tools, and workflows.

• Excellent written and verbal communication abilities, with a natural talent for building trust and conveying empathy.

• A collaborative attitude and a sincere passion for enhancing the patient experience.

• Regular use of AI in daily tasks and eagerness to develop AI proficiency.

• Availability to support business needs during standard operating hours of 9:00 AM to 5:30 PM in your time zone, with flexibility for occasional overtime as required.

🏝️ Benefits

• Comprehensive medical plans - select from three options, including one with 100% of premiums covered for you and your dependents.

• Vision & Dental coverage.

• Flexible Time Off - take the time you need, whenever you need it.

• Generous company-wide holidays - a total of 16.

• 401(k) Retirement Plan.

• Annual Professional Development Stipend for courses, books, or any other professional development-related activities.

• Annual Wellness stipend for fitness, mental health, or other wellness expenses.

• Performance bonus.