Patient Experience Representative

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Act as the primary point of contact for patients and clinics through phone, email, and messaging platforms.

• Perform patient outreach to deliver precise information regarding supply orders.

• Offer assistance with supply orders, refill eligibility, and insurance coverage inquiries.

• Address and resolve patient concerns, including shipment delays, incorrect items, or insurance rejections.

• Refer complicated cases to operations, billing, or management when necessary.

• Accurately document interactions in internal systems to maintain continuity of care and information.

• Inform patients about company policies, out-of-pocket expenses, and coordination with clinics.

• Consult resources prior to responding to inquiries.

• Utilize patient-friendly language in all communications.

• Ensure every interaction is documented clearly and comprehensively.

• Refer complex cases to Support Ops, Billing, or the team lead as needed.

⛳️ Requirements

• Excellent communication skills and the capability to simplify complex information.

• Demonstrated empathy and patience when assisting patients facing medical issues.

• Strong attention to detail for ensuring order accuracy and thorough documentation.

• Ability to collaborate with internal teams and external clinics to efficiently resolve issues.

• Proficiency in using digital systems (VerseOS, knowledge bases, Slack, etc.) for accessing and recording information.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive work environment focused on teamwork and collaboration.

• Flexible working hours to promote work-life balance.