Patient Experience Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for patients via phone, email, and in-app messaging.

• Operate within a technology-driven, AI-enhanced care setting.

• Collaborate with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to facilitate coordinated support for patients.

• Address non-clinical patient inquiries while ensuring a positive, patient-focused experience.

• Refer clinical, billing, or patient access issues to the appropriate teams.

• Keep precise documentation of patient interactions in line with established workflows and HIPAA standards.

• Manage multiple patient discussions while adhering to service level expectations.

• Recognize recurring patient issues and trends, proposing process improvement opportunities to the Customer Success Manager.

• Participate in operational initiatives aimed at enhancing patient satisfaction, communication quality, and overall organizational performance.

⛳️ Requirements

• Minimum of 2 years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role.

• Outstanding written and verbal communication abilities, demonstrating high levels of empathy, professionalism, and emotional intelligence.

• Capability to work independently in a dynamic, remote environment while effectively collaborating with cross-functional teams.

• Proficient in using digital communication tools, healthcare technology, and patient engagement platforms.

• Data-driven approach with the ability to track tasks, maintain accurate records, and adhere to structured workflows.

• Genuine dedication to enhancing the patient experience.

• Operational and automation-oriented mindset.

• Availability to work during Pacific Time or Eastern Time (PST or EST) business hours.

• Must adhere to HIPAA documentation requirements.

🏝️ Benefits

• Meaningful work that directly impacts people's lives.

• Join an international team spanning the US, France, and Belgium.

• Annual team offsite event.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Complimentary One Medical membership.

• 401(k) plan with company matching.

• 20 days of PTO, plus 10 paid holidays and 80 hours of paid sick leave.

• Internet stipend.