Patient Experience Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for patients through various communication channels including phone, email, and in-app messaging.

• Operate within a technology-driven, AI-assisted care environment.

• Collaborate with Care Coordination, Billing, Clinical Operations, and other cross-functional teams to ensure seamless patient support.

• Address non-clinical patient inquiries while providing a positive, patient-focused experience.

• Refer clinical, billing, or patient access issues to the appropriate teams.

• Keep precise documentation in line with established workflows and HIPAA regulations.

• Manage multiple patient interactions while adhering to service level standards.

• Recognize recurring patient issues and trends, suggesting process enhancement opportunities to the Customer Success Manager.

• Play a role in operational initiatives aimed at boosting patient satisfaction, communication quality, and overall organizational performance.

⛳️ Requirements

• Over 2 years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing role within healthcare.

• Outstanding written and verbal communication abilities, coupled with a high degree of empathy, professionalism, and emotional intelligence.

• Capability to work autonomously in a fast-paced remote setting while effectively collaborating with cross-functional teams.

• Proficient in utilizing digital communication tools, healthcare technology, and patient engagement platforms.

• Data-driven mindset with the ability to track tasks, keep accurate records, and adhere to structured workflows.

• A genuine dedication to enhancing the patient experience.

• An operational and automation-oriented mindset.

• Availability to work during Pacific Time or Eastern Time (PST or EST) business hours.

🏝️ Benefits

• Engaging work that significantly enhances the lives of individuals.

• Become part of an international team spanning the US, France, and Belgium.

• Annual team offsite events.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Complimentary One Medical membership.

• 401(k) plan with company match.

• 20 days of paid time off (PTO) plus 10 paid holidays and 80 hours of paid sick leave.

• Internet stipend.