Patient Engagement Associate II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct comprehensive research on assigned patients to assess healthcare needs and usage, identify enrollment obstacles, and discover methods for engaging caregivers.

• Execute telephonic outreach to caregivers for enrolling children and ensuring a smooth onboarding process.

• Carry out telephonic communication with healthcare professionals, including DME companies, home health agencies, pharmacies, and pediatricians.

• Utilize relationships with healthcare professionals to assist in re-engaging enrolled patients.

• Manage incoming calls from caregivers, health plan service coordinators, and hospital discharge planners throughout the enrollment process.

• Acquire knowledge of the Supplemental Security Income (SSI) program and reach out to potentially eligible caregivers.

• Collaborate with Provider Engagement Specialists on targeted outreach initiatives at PCP offices, residential facilities, and other relevant locations.

• Work in partnership with the engagement pod, sharing responsibility for enrollment and onboarding.

⛳️ Requirements

• A minimum of 2 years of experience in healthcare, specifically in care coordination, community health, patient engagement, customer service, or sales.

• Demonstrated success in a centralized contact center setting.

• Strong documentation skills; prior experience with a CRM system is advantageous.

• Exceptional collaboration skills.

• Excellent active listening and communication abilities.

• Capability to customize value propositions for diverse audiences and navigate complex objections.

• Proficient in building trust and establishing relationships with caregivers and healthcare organizations.

• Enthusiasm and skill for research and data analysis.

• Strong critical thinking and innovative problem-solving capabilities.

• Ability to work autonomously at a high level.

• Access to reliable transportation and a willingness to travel to the field as needed.

• Reliable internet access is mandatory.

• Bilingual in Spanish is required.

🏝️ Benefits

• Monthly bonus incentive.

• Competitive company benefits package.

• Eligibility to participate in an employee equity purchase program (where applicable).

• Competitive medical, dental, and vision insurance plans.

• Healthcare and Dependent Care FSA; Company-funded HSA.

• 401(k) plan with a 4% match, fully vested from day one.

• Employer-covered short and long-term disability insurance.

• Life insurance equal to 1x annual salary.

• 20 days of PTO, along with 10 Company Holidays and 2 Floating Holidays.

• Paid parental leave for new parents.

• Additional benefits will be provided in the offer details.