Patient Engagement Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Raise awareness about clinical research and support patient enrollment in clinical trials.

• Recruit participants for clinical trials to achieve enrollment targets.

• Participate in health fairs to enhance the company’s local branding.

• Exhibit a solid understanding of clinical research studies, medical diagnoses, and terminology.

• Comprehend study protocols, eligibility criteria, and trial requirements.

• Build rapport and deliver courteous, efficient service to patients, subjects, healthcare professionals, sponsors, site locations, and company staff.

• Conduct daily recruitment initiatives for designated enrolling protocols.

• Make outbound recruitment calls and respond to incoming calls, aiming to complete 80–120 calls each day.

• Evaluate subjects by identifying medical diagnoses and exclusion criteria for appropriate study placement.

• Review patient records in EMR systems and pre-screen patients against study eligibility standards.

• Connect prospective patients with current or future studies, or log them in the database for subsequent studies.

• Arrange appointments for qualified subjects.

• Maintain the clinical trial database, monitor trial progress and timelines, review screening sheets, triage participants, and update subject statuses.

• Comply with IRB-approved protocols.

• Manage tasks effectively while delivering exceptional customer service.

⛳️ Requirements

• Strong proficiency in Microsoft Office applications (Outlook, Word) and web-based tools.

• Outstanding organizational abilities and attention to detail.

• Effective communication, interpersonal, and human relations capabilities.

• Ability to work both independently and as part of a team.

• Capacity to manage multiple tasks at once and adjust to evolving responsibilities and workloads.

• Professional demeanor, sense of urgency, self-motivation, and a robust work ethic.

• High level of integrity and ability to uphold confidentiality in accordance with HIPAA guidelines.

• Experience with EMRs is preferred.

• An Associate's degree and at least 1 year of experience in a healthcare environment, or an equivalent combination of education and experience, is required.

• Strongly preferred: experience in clinical research or patient recruitment.

• Data entry experience is preferred.

• Ability to work at a desk utilizing a computer for extended periods.

• Capability to communicate via email, phone, chat, webcam, MS Teams, or Zoom.

• Ability to lift, carry, push, or pull items weighing up to 20 pounds.

🏝️ Benefits

• Fully remote position.

• Up to 20% travel may be required.

• Commitment to equal employment opportunity.