Patient Communications Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with patients regarding the repayment of medical debts.

• Meet designated resolution, call quality, and productivity objectives.

• Deliver exceptional customer service while addressing medical account balances.

• Gather financial information and profile patients effectively.

• Update demographic and financial details during interactions.

• Negotiate suitable payment arrangements with patients.

• Make outbound calls and manage incoming calls via the company’s telephone system.

• Conduct account research and navigate accounts through the appropriate client workflows.

• Utilize job aids and crosswalks to respond to patient inquiries and resolve accounts.

• Document findings from account research thoroughly.

• Liaise with patients and clients to acquire necessary account information.

• Handle accounts in accordance with client standards and federal regulations.

• Ensure high-quality account management and precise documentation of contacts.

• Adhere to FDCPA, state regulations, departmental requirements, and company compliance policies.

• Stay informed about federal and state rules and regulations, including HIPAA, FDCPA, Privacy Act, and FCRA.

• Participate in training sessions and incorporate training and policy updates into daily tasks.

⛳️ Requirements

• High School diploma or equivalent.

• At least 1 year of experience in the healthcare sector.

• A minimum of six months’ experience in a call center environment; one year preferred.

• Proficiency in a Windows-based PC environment.

• Basic keyboarding skills.

• Prior experience in sales or customer service.

• Strong written and verbal communication abilities.

• Excellent listening skills and capability to follow written and/or verbal instructions.

• Good mathematical and calculator proficiency.

• Strong organizational skills with the ability to meet tight deadlines.

• Skills in negotiation, counseling, and problem-solving.

• Dependable, with the ability to work flexible day, evening, and weekend hours as necessary.

• Capacity to learn the company’s collections computer and phone systems.

• Persistent, with the ability to overcome objections and eliminate barriers.

• Ability to operate at a computer terminal for 6–8 hours daily.

• Must be a resident of the United States.

🏝️ Benefits

• Opportunities for professional development and personal growth.

• Continuing education and career advancement in the industry.

• Training sessions as requested by management.

• 100% remote work arrangement.