Interoperability Communications Lead

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Create precise and consistent messaging that articulates interoperability capabilities, business value, and anticipated outcomes.

• Transform technical and analytical information regarding EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into easily understandable business language.

• Link interoperability investments to aspects such as affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities.

• Ensure messaging consistency across communications intended for executives, providers, clients, internal teams, and strategic discussions.

• Prepare presentations, talking points, leadership updates, briefing documents, and status summaries suitable for executives.

• Assist in crafting value realization narratives that showcase progress, impact, and strategic significance.

• Collaborate with analytics, actuarial, technology, provider strategy, and clinical operations teams to distill complex information into clear communications.

• Create materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operational meetings.

• Develop communications for providers regarding new tools, capabilities, workflow modifications, and anticipated benefits.

• Generate client-facing messaging that highlights the effects of interoperability on employees, care navigation, administrative experiences, and overall value.

• Support stakeholder engagement strategies that align with communication timing, audience requirements, and delivery milestones.

• Work in partnership with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability teams.

• Build and maintain reusable communication resources, including narrative templates, message maps, FAQs, one-pagers, slide content, and summaries for stakeholders.

• Oversee communication timelines, approvals, version control, and coordination across various workstreams.

• Ensure that materials are accurate, appropriate for the audience, aligned with brand standards, and consistent with enterprise priorities.

• Monitor stakeholder feedback and enhance communications to boost clarity, adoption, and engagement.

⛳️ Requirements

• A Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or a related field.

• Over 5 years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or a related area.

• Proficient writing, editing, storytelling, and presentation development abilities.

• Capability to convert complex technical, operational, or analytical data into clear and compelling messages.

• Experience in creating materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences.

• Strong project management skills, adept at handling multiple deliverables, deadlines, and stakeholder contributions.

• If working remotely occasionally or permanently, a cable broadband or fiber optic internet connection with a minimum speed of 10Mbps download/5Mbps upload is required.

🏝️ Benefits

• Opportunity for remote work.

• Eligibility for work-at-home arrangements in Missouri, Florida, Texas, Pennsylvania, or Tennessee.

• Internet service requirements can be fulfilled through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload.

• Tobacco-free workplace policy and eligibility for a qualifying smoking cessation program where applicable.

• Support for reasonable accommodations during the online application process.