Interoperability Communications Lead

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Create clear and consistent messaging that articulates interoperability capabilities, business value, and anticipated outcomes for various audiences.

• Convert technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into easily understandable business language.

• Link interoperability investments to affordability, collaboration among providers, customer experience, operational efficiency, and regulatory priorities.

• Ensure messaging consistency across executive updates, materials for providers, client communications, internal briefings, and strategic documents.

• Prepare executive-level presentations, talking points, leadership updates, briefing documents, and status reports.

• Assist in crafting value realization stories that showcase the progress, impact, and strategic importance of interoperability initiatives.

• Collaborate with analytics, actuarial, technology, provider strategy, and clinical operations teams to simplify complex details into clear communications.

• Create materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operational meetings.

• Develop communications aimed at providers about new tools, capabilities, workflow changes, and anticipated benefits.

• Generate client-facing messaging regarding the effects of interoperability on employees, care navigation, administrative experiences, and overall value.

• Support stakeholder engagement plans that align with communication timing, audience needs, and delivery milestones.

• Customize communications with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability partners.

• Construct and sustain reusable communication assets, including narrative templates, message maps, FAQs, one-pagers, slide content, and stakeholder summaries.

• Oversee communication timelines, approvals, version control, and coordination across various workstreams.

• Ensure that materials are accurate, appropriate for the audience, aligned with the brand, and consistent with enterprise priorities.

• Monitor stakeholder feedback and refine communications to enhance clarity, adoption, and engagement.

⛳️ Requirements

• A Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or a related field.

• At least 5 years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or a related field.

• Exceptional writing, editing, storytelling, and presentation development abilities.

• Capability to translate intricate technical, operational, or analytical information into clear and persuasive messages.

• Experience in creating materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences.

• Strong project management skills, with the ability to handle multiple deliverables, deadlines, and stakeholder contributions.

• Preferred: Experience in healthcare, health plan operations, provider strategy, digital health, interoperability, technology implementation, or healthcare consulting.

• Preferred: Knowledge of payer-provider workflows, EHR integration, FHIR APIs, prior authorization modernization, ADT/Event Notifications, or provider digital engagement.

• Preferred: Background in supporting executive presentations, transformation programs, product launches, or enterprise change initiatives.

• Preferred: Ability to create simple, engaging visuals that enhance complex business or technical narratives.

🏝️ Benefits

• Remote work arrangement.

• Requirement for home working: cable broadband or fiber optic service with a minimum of 10Mbps download/5Mbps upload.

• Tobacco-free policy and opportunities for qualifying smoking cessation programs where legally permissible.