Patient Communications Representative

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Engage with patients regarding the repayment of their medical debts.

• Meet designated goals for resolution, call quality, and productivity.

• Deliver excellent customer service and resolve outstanding medical account balances.

• Gather and update demographic and financial information for patient profiles.

• Negotiate payment plans with patients.

• Make outbound calls and handle inbound calls through the company’s phone system.

• Investigate accounts, document outcomes, and manage accounts through the appropriate client workflows.

• Utilize job aids and crosswalks to address patient inquiries and resolve account issues.

• Communicate with patients and clients to gather the necessary account information.

• Handle accounts in accordance with client standards and federal regulations.

• Ensure quality handling of accounts and maintain accurate documentation of interactions.

• Adhere to FDCPA, HIPAA, Privacy Act, FCRA, state regulations, and company compliance policies.

• Participate in training sessions and apply training and policy updates to daily tasks.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least six months of experience in a call center environment is preferred.

• Proficient in using a PC in a Windows operating system.

• Basic keyboarding abilities.

• Prior experience in sales or customer service.

• Strong written and verbal communication skills.

• Excellent listening abilities and capability to follow both written and verbal instructions.

• Good mathematical skills and proficiency with calculators.

• Strong organizational skills with the ability to meet tight deadlines.

• Skills in negotiation, counseling, and problem-solving.

• Availability to work flexible hours, including days, evenings, and weekends as needed.

• Willingness to learn the company’s collections computer system and phone system.

• Dependable and persistent, with the ability to overcome objections and eliminate barriers.

• Capability to work at a computer terminal for 6 to 8 hours daily.

• Must reside in the United States.

🏝️ Benefits

• Opportunities for professional development and personal growth.

• Continuing education and training for career advancement in the industry.

• Management-directed training sessions.

• Reasonable accommodations for individuals with disabilities.