Patient Collections Research Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research, collect, and update patient demographic and related information essential for resolving EMS claims and ensuring payment.

• Acquire a thorough understanding of Digitech’s internal departments and their workflows.

• Collaborate with billing, collections, and quality assurance teams to address account discrepancies and gather missing information.

• Engage in communication with hospitals, insurance providers, attorneys, and patients to obtain or confirm necessary documentation and details.

• Execute in-depth research utilizing hospital systems, payer portals, and both public and proprietary databases.

• Record findings and updates in patient accounts in compliance with HIPAA regulations.

• Handle mail and email correspondence in a professional and courteous manner.

• Sustain productivity and precision while managing high-volume research tasks and adhering to deadlines.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Strong capability to juggle multiple tasks and prioritize competing demands.

• A team-oriented individual who collaborates effectively across various departments.

• Professional and polite phone demeanor during outreach efforts.

• Ability to maintain composure, organization, and focus in a deadline-oriented setting.

• Proficient in computer skills; comfortable using dual monitors and navigating multiple systems.

• Proven attention to detail with a strong commitment to follow-through and accuracy.

• Previous experience in public interaction or managing sensitive information is advantageous.

• Dependable, punctual, and responsible for the quality of individual work and results.

• Quick to learn, with a willingness to ask questions and seek clarification to ensure accuracy and compliance.

• Capable of independently managing responsibilities, achieving goals, and adhering to business practices in a remote work setting.

• Ability to handle patient information in a HIPAA-compliant manner.

🏝️ Benefits

• Competitive salary, aligned with experience.

• Comprehensive benefits package.

• 401(k) Plan.

• Flexible remote work arrangement.