Patient Care Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist with patient intake and coordination through education, triage, and appointment scheduling.

• Organize bookings for new patients, follow-ups, and rescheduling tasks.

• Engage in proactive outbound communication with patients to ensure continuity of care and adherence to appointments.

• Respond to patient inquiries and concerns while collecting comprehensive patient history.

• Deliver medical cannabis education in-clinic or remotely using digital platforms and phone communication.

• Maintain and enhance messaging and knowledge standards.

• Exhibit compassionate, empathetic, direct, strong, and confident communication skills.

• Handle incoming and outgoing phone and email communications with stakeholders.

• Conduct structured patient triage, evaluating patient needs, eligibility, and urgency.

• Record patient interactions in EMR systems and tracking tools while ensuring compliance with privacy regulations.

• Assist with patient-facing events and clinic initiatives, including scheduling, outreach, and follow-up activities.

• Achieve or surpass established KPIs and performance metrics.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bilingual in English and French is preferred.

• A minimum of 3 years of relevant work experience is preferred.

• Experience in customer service or call center roles within the healthcare and/or hospitality sectors is preferred.

• Familiarity with clinical databases or EMR systems is preferred, though not mandatory.

• Proficient in English, demonstrating strong written and oral communication abilities.

• Fluency in French is considered an asset.

• Capable of utilizing critical thinking and problem-solving skills effectively.

• Possess passion, empathy, and emotional intelligence to cultivate relationships and assist individuals in enhancing their health.

• Must be detail-oriented, proactive, and able to create a positive work atmosphere.

• Strong analytical and thought leadership skills are necessary.

• Ability to thrive in a fast-paced and rapidly evolving environment while adapting positively to change.

• Excellent listening, communication, and leadership skills are required.

• Must reside in Canada.

🏝️ Benefits

• Extended health and dental coverage.

• Paid vacation.

• Participation in our employer-supported retirement savings program.

• Ongoing opportunities for professional development.

• Learning opportunities available.