Patient Care Receptionist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming communications from patients and potential patients through phone, email, and SMS.

• Ensure same-day responses so that no communications go unanswered.

• Direct inquiries to the suitable individual or team.

• Address requests directly whenever feasible.

• Implement clinical and administrative workflows.

• Provide real-time troubleshooting assistance to patients.

• Keep abreast of the responsibilities and resources of the patient care team.

• Assist patients and their families throughout the entire patient journey, from the initial inquiry to ongoing care.

⛳️ Requirements

• Experience is preferred but not mandatory.

• Background in a front-desk, call center, customer service, or administrative support role is advantageous.

• Possess empathetic and clear communication skills.

• Capable of managing high volumes of calls and messages.

• Highly organized and detail-oriented.

• Proficient in tracking multiple ongoing threads across phone, voicemail, SMS, and email.

• Comfortable with learning Google Workspace, EHR platforms, or CRMs.

• Quick learner of new software applications.

• Must be reliable and dependable.

• Candidates must be located in Canada.

• Must be comfortable working hours in the Eastern Time Zone.

🏝️ Benefits

• Remote-first team with the flexibility of remote work.

• Opportunities for growth and ownership.

• Chance to influence key processes.

• Mission-driven role supporting older adults and their families.