Patient Care Receptionist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary point of contact for patients, potential patients, and their families.

• Manage incoming phone calls, emails, and SMS messages on the same day.

• Assess inquiries and direct them to the suitable individual or care team.

• Address straightforward requests directly whenever feasible.

• Implement and troubleshoot clinical and administrative processes with patients.

• Keep informed about the responsibilities and resources of the patient care team.

• Assist patients and families throughout the entire patient journey, from the initial inquiry to ongoing care.

⛳️ Requirements

• Residing in Canada.

• Willingness to work hours aligned with the Eastern Time Zone.

• Proficient in phone, email, and SMS communication.

• Possess an empathetic, clear, and compassionate approach to communication.

• Capability to handle a high volume of communications and multiple ongoing discussions.

• Highly organized with a strong attention to detail.

• Open to learning Google Workspace, EHR platforms, and CRMs.

• Reliable and trustworthy.

• Experience in front-desk roles, call centers, customer service, or administrative support is advantageous but not mandatory.

🏝️ Benefits

• A remote-first team with flexible remote working options.

• Opportunities for growth and ownership.

• Chance to contribute to providing mental health care to older adults.

• A collaborative and purpose-driven team environment.