Patient Care Coordinator – Lead Conversion

This is a fully remote position, open to applicants in Mexico, +2 more countries.

📋 Description

• Address new patient inquiries during designated working hours via phone, text, email, web forms, and social media messaging.

• Oversee all incoming leads through GoHighLevel (GHL), ensuring timely and consistent communication across multiple channels.

• Conduct consultative sales discussions to comprehend patients' objectives, concerns, timelines, and financial considerations.

• Articulate aesthetic, regenerative, sexual wellness, and hormone treatments in a professional, clear, and discreet manner.

• Discuss treatment costs, provide approved fee estimates, handle objections, and negotiate effectively within the practice’s parameters.

• Transform qualified inquiries into scheduled consultations by building rapport and confidently requesting the booking.

• Consistently follow up with leads who have not responded or scheduled appointments, utilizing established contact sequences and nurturing tactics.

• Reactivate former and overdue patients by introducing relevant services, reconnecting with previous inquiries, and assisting in filling open appointment slots.

• Confirm consultations and help with rescheduling for cancellations and no-shows.

• Maintain an accurate GHL pipeline by documenting discussions, outcomes, next steps, and follow-up dates.

• Prepare comprehensive handoff notes for providers before consultations, detailing patient goals, concerns, budgets, and quoted pricing.

• Monitor lead response times, conversion rates, and reasons why prospects do not book.

• Identify opportunities to enhance sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel.

• Deliver a consistently polished, warm, and personalized experience that embodies the practice's premium positioning.

⛳️ Requirements

• Minimum of 3 years of consultative sales experience catering to high-end clientele in areas such as aesthetics, private healthcare, luxury retail, hospitality, or financial services.

• Fluent and natural spoken and written English, exhibiting excellent conversational skills and the ability to establish rapport with US-based patients.

• Demonstrated success in meeting or surpassing sales and conversion objectives.

• Practical experience in managing inbound leads, conducting follow-ups, overcoming objections, and converting prospects into customers or scheduled consultations.

• Familiarity with GoHighLevel (GHL) or a similar CRM, with a strong eagerness and capability to learn and manage its mobile application.

• Ability to respond promptly to new inquiries, juggle multiple conversations, and ensure consistent follow-up.

• Experience in patient or customer reactivation, lead nurturing, and re-engagement campaigns.

• Strong negotiation skills and confidence in discussing premium pricing without resorting to aggressive sales tactics or unnecessary discounts.

• Excellent phone presence, professional writing skills, meticulous attention to detail, and sound judgment when handling sensitive discussions.

• Capacity to work autonomously, manage a sales pipeline, and take ownership of leads through the conversion process.

• Availability to work a 40-hour week in alignment with Pacific Time, including weekday evenings (1 hour per day) and weekend hours (2.5 hours each day).

• Dependable home internet, a current smartphone, mobile data, and a quiet environment for calls.

🏝️ Benefits

• Remote work opportunity.

• Vacation: 10 business days annually.

• Holidays: 5 National Holidays per year.

• Company Holidays: 14 Company Holidays each year.

• Parental Leave provided.

• Health Care Reimbursement available.

• Active Lifestyle Reimbursement offered.

• Quarterly Home Office Reimbursement included.

• Payroll Deduction Purchase Plans accessible.

• Longevity Bonus rewards.

• Continuous Learning Bonus available.

• Access to Training and Professional Development Platforms.