Patient Care Coordinator – Insurance, Front Desk

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both incoming and outgoing patient communications via Weave during business hours.

• Address patient inquiries, messages, and scheduling requests efficiently.

• Reach out to new patient inquiries through calls and texts to convert them into scheduled appointments.

• Organize patient scheduling and manage appointment-related updates.

• Conduct verification of insurance eligibility and benefits.

• Clarify insurance coverage, benefits, and anticipated costs to patients.

• Acquire prior authorizations through EviCore when necessary.

• Collaborate with Blue Cross Blue Shield, Moda, PacificSource, and cash-pay patients.

• Relay scheduling changes and insurance information to the clinical team via Slack.

• Maintain organized and up-to-date patient records, messages, and follow-ups.

• Adhere to HIPAA regulations and practice confidentiality standards.

• Assist with front-desk and administrative duties as required.

⛳️ Requirements

• Prior experience in U.S. healthcare insurance eligibility and benefits verification.

• Practical experience with prior authorizations in a healthcare setting within the U.S.

• Ability to confidently discuss insurance benefits with patients and explain coverage clearly.

• Excellent verbal and written English skills, featuring a clear, professional, and neutral accent.

• A warm, reassuring, and professional telephone demeanor.

• Strong conversational abilities, particularly with anxious or concerned patients.

• Highly organized with a keen attention to detail.

• Capability to manage multiple patient conversations and follow-ups effectively.

• Comfort in a fast-paced working environment.

• Strong computer skills with the ability to quickly learn new software.

• Proficient in handling confidential patient information while adhering to HIPAA regulations.

• Minimum internet speed of 50 Mbps for both upload and download.

• A verified backup internet connection is mandatory; mobile phone hotspots are not acceptable.

• A backup power source, such as a UPS or generator, is required.

• A quiet, professional workspace suitable for voice work is essential.

• A noise-canceling headset is required.

• A reliable computer capable of running software systems and a softphone concurrently is necessary.

• Windows 11 or the latest Apple OS/update is required.

🏝️ Benefits

• Competitive hourly compensation.

• Timely payments, consistently.

• Payments processed through Wise.

• Comprehensive direct client training provided.

• A dedicated Account Manager serves as your primary point of contact.

• Stable, long-term position with a growing U.S.-based company.

• Exposure to a diverse array of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Tenure recognition for long-standing team members.

• Clear paths for escalation.

• 100% remote work — enjoy the flexibility of working from home.

• Supportive team culture spanning all accounts.

• Potential for increased hours or additional accounts based on performance.

• Enhance your U.S. industry experience.

• Exposure to various practice types and platforms.

• Strengthen your resume with verified, legitimate U.S. client experience.

• Recognition for loyalty and long-term development.