Patient Care Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee the administrative intake process for patients, from the initial documentation to their first appointment and beyond.

• Ensure that all necessary documentation is complete and that internal referrals and new appointments are scheduled or adjusted as required.

• Act as the main point of contact between internal referring providers, patients, and the clinical team during the intake process.

• Manage a continuous queue of all active patients concurrently.

• Handle Atlas pipelines, which include intake paperwork, internal referrals, rescheduling, psychological testing, referral requirements, and intake documentation.

• Follow up on any outstanding intake forms and verify that all documents are finalized at least 48 hours before each appointment.

• Input intake data into the Notenetic EHR system.

• Reschedule initial appointments that were cancelled or missed.

• Arrange internal referrals and psychological testing appointments once the required paperwork has been received.

• Manage a three-attempt follow-up queue for all pipelines.

• Discharge patients after three unsuccessful contact attempts.

• Obtain prior authorization or referrals as necessary for insurance reimbursement.

• Inform the referral coordinator team once authorization or referral is secured and documentation is uploaded into Atlas.

⛳️ Requirements

• Minimum of 1 year of experience in a healthcare administrative or patient services position.

• Strong organizational abilities to manage extensive, rolling task queues.

• Exceptional written and verbal communication skills with patients.

• Proficient in using electronic health record platforms and document management systems.

• Knowledge of HIPAA regulations and compliance standards.

• Experience working in a behavioral health or mental health practice environment.

• Understanding of intake processes across various service types.

• Familiarity with prior authorization and follow-up workflows.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on team collaboration.

• Flexible scheduling options to promote work-life balance.