Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Greet all incoming calls with a friendly and professional attitude.

• Organize, modify, and cancel appointments as necessary.

• Respond to patient inquiries effectively.

• Confirm insurance eligibility for patients.

• Handle referral management.

• Keep patient records updated and ensure accurate data entry.

• Maintain current information in systems.

• Contact patients to remind them of their upcoming appointments.

• Provide patients with essential appointment details.

• Foster positive relationships with physicians, office personnel, and clinical staff.

⛳️ Requirements

• A customer-focused mindset with a commitment to patient satisfaction.

• Capability to manage a high volume of calls effectively.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Ability to operate multiple computer systems concurrently.

• Capacity to excel in a fast-paced setting.

• High School Diploma or equivalent qualification.

• Experience with Electronic Health Records (EHR) and practice management systems is a plus.

• Familiarity with complex multi-phone software is an advantage.

• Spanish language skills are a bonus.

• At least 1 year of call center experience is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Monday-Friday work schedule with designated daytime shifts.