Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee patient fitting activities to support the sales team.

• Act as the primary local contact and technical resource for patient fittings.

• Foster relationships with fitters and serve as the main contact for regional dispatching requirements.

• Facilitate communication between corporate headquarters dispatching and local fitter assignments.

• Review and process invoices from 1099 Assure Patient Specialists.

• Ensure compliance with Service Level Agreements for open work orders, initial fittings, and follow-up tasks.

• Manage the monthly fitting cap for Assure Patient Specialists.

• Assist in supervising the fitter certification process.

• Organize the availability of Assure Patient Specialists for fittings.

• Provide reports on activities aimed at enhancing certification and fitter readiness as regional demand increases.

• Monitor metrics for ongoing improvements in service, fitting, and training processes.

• Document and track the multi-step fitter certification process in Salesforce.

• Collaborate with Operations and IT to enhance the A-Z software platform from the perspectives of fitters and dispatching.

• Uphold patient confidentiality and release patient information only as permitted.

• Execute other assigned duties and responsibilities.

• Travel domestically by car and/or air up to 10%.

⛳️ Requirements

• Availability on weekends.

• Bachelor’s degree; equivalent work experience may be accepted in lieu of a degree.

• Proficient in MS Office, including Excel, PowerPoint, and MS Teams.

• Exceptional presentation and public speaking abilities with clear and straightforward communication.

• Strong interpersonal and communication skills.

• Basic knowledge of field-based training methodologies.

• Solid understanding of the commercial sales landscape and service-level expectations.

• Capable of thriving in a fast-paced and dynamic environment.

• Skilled at simplifying complex processes into easily repeatable tasks.

• Proficient in analyzing data to foster continuous improvement in service expectations.

• Passionate about lifelong learning.

• Ability to understand and contribute to national commercial objectives and those within a specific region.

• Capable of providing guidance and instilling confidence in Assure patients with proven patient care skills.

• Highly organized, detail-oriented, and service-focused.

• Strong skills in project management and multitasking.

• Ability to work effectively and consistently in a remote setting.

• Must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Drug testing is a requirement for employment.

• Preferred: Direct experience in cardiac patient care (RN, RT, CVIS, Paramedic, CRM).

• Preferred: Background in sales or a sales support role.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• 401K with matching contributions.

• Competitive benefits package.

• Pay equity.

• Occasional domestic travel by car and/or air.

• Drug-free workplace.