Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact point through phone communication.

• Oversee multiple phone lines, prioritize calls, arrange appointments, take messages, and conduct intake, follow-up, and reminder calls.

• Enroll new patients and securely gather and input demographic, financial, insurance, and clinical information.

• Organize and schedule patient appointments and procedures using eIVF.

• Assist patients with navigation and troubleshooting of the Patient Portal as well as Telemedicine consultations.

• Maintain and coordinate the schedules of healthcare providers.

• Facilitate communication between physicians, clinical teams, and other practices to ensure efficient information flow and streamline visits.

• Collaborate with billing to collect co-pays, appointment payments, and manage account balances.

• Prepare patient charts, scan, fax, and handle outgoing medical records requests.

• Support team members with voicemail setup and headset configurations.

• Uphold patient confidentiality, escalate issues to supervisors, and carry out other assigned tasks.

⛳️ Requirements

• High school diploma is mandatory.

• At least 1+ year of experience in reception or customer service in a similar remote or in-person capacity.

• Previous experience in fertility, reproductive health, or related healthcare sectors is preferred.

• Familiarity with infertility treatments, associated terminology, and patient concerns is advantageous.

• Prior use of fertility-focused EMR systems such as eIVF or similar platforms is preferred.

• Ability to compassionately and clearly convey complex medical information to patients navigating fertility care is preferred.

• High level of computer proficiency, including expertise in Microsoft Office.

• Capacity to manage a high volume of phone calls and patient interactions professionally in a remote environment.

• Strong organizational skills with the capability to plan, prioritize, and efficiently complete assigned tasks.

• A compassionate and caring attitude when engaging with patients and colleagues.

• Professional and pleasant demeanor in a fast-paced setting.

• Must have a private, quiet, and HIPAA-compliant workspace for remote work.

🏝️ Benefits

• Comprehensive benefits package.

• Fully remote work from a private, HIPAA-compliant workspace.

• Scheduled hours from Monday to Friday with occasional weekend coverage.