Patient Care Advocate II

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate in-home services required for patient referrals.

• Manage patient enrollment and provide telephony support for designated programs.

• Execute data entry, coordination services, training administration, and patient coordination while adhering to strict SLA guidelines.

• Manage incoming and outgoing calls and written documentation, ensuring service levels are maintained.

• Independently address complex or critical program requirements.

• Coordinate various parties within the clinical network to facilitate home-based service delivery.

• Administer and allocate approved training modules to external clinicians and vendors.

• Keep accurate and comprehensive records of inquiries.

• Recognize, document, and report recurring questions or issues while proposing solutions.

• Assist in distributing workload, expediting processes, and developing work plans.

• Elevate issues as needed.

• Provide on-the-job training for both new and current agents.

• Work collaboratively with team members to exchange operational best practices.

• Comply with performance accuracy, quality monitoring, industry regulations, and departmental SOPs.

• Complete additional special projects as designated.

⛳️ Requirements

• High school diploma or its equivalent.

• 1-3 years of relevant work experience.

• General computer proficiency, including Microsoft Office and Internet skills.

• Exceptional verbal presentation and communication abilities.

• Capability to manage challenging callers in a professional manner.

• Adaptability in a fast-paced work environment; quick to learn.

• Strong problem-solving and decision-making skills.

• Willingness to maintain a flexible schedule to accommodate peak call times.

• Proficient in timely and accurate data entry.

• Adhere to the UBC Handbook and departmental SOPs.

🏝️ Benefits

• Remote work opportunities.

• Competitive salary packages.

• Opportunities for career advancement and promotion.

• 401K plan with company matching.

• Tuition reimbursement program.

• Flexible work environment.

• Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Assistance with adoption.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Discount programs.