Patient AR Follow-Up Representative

This is a fully remote position, open to applicants in Colorado, +13 more states.

📋 Description

• Reach out to patients through phone, email, or mail to discuss outstanding balances and set up payment plans.

• Explain charges, insurance payments, and patient financial responsibilities clearly.

• Confirm patient account details, insurance information, and demographics.

• Address questions related to billing statements, insurance claims, and payment discrepancies.

• Investigate and resolve billing discrepancies in collaboration with internal teams.

• Accurately collect payments and post transactions to patient accounts.

• Offer and establish payment plans in accordance with organizational policies.

• Track and follow up on any missed payment arrangements.

• Document patient interactions, payment arrangements, and updates to accounts.

• Generate accounts receivable metrics reports, including collections and outstanding balances.

• Identify trends in patient account issues and propose process enhancements.

⛳️ Requirements

• A high school diploma or GED is required.

• An associate’s degree in Healthcare Administration, Business, or a related field is preferred.

• A minimum of 1-2 years of experience in accounts receivable, billing, or healthcare administration is necessary.

• Capability to handle patient billing inquiries with professionalism and clarity.

• Strong verbal and written communication abilities.

• Proficiency in identifying and efficiently resolving billing discrepancies.

• Ability to juggle multiple tasks and prioritize effectively in a fast-paced environment.

• Experience with EHR systems and billing software is essential.

• Knowledge of insurance billing and payment processes is required.

• Familiarity with HIPAA regulations and patient privacy standards is important.

• Certification in medical billing or coding (e.g., CPC, CCA) is advantageous.

• Applicants must reside in one of the following states: Colorado, Florida, Kansas, Massachusetts, Michigan, Missouri, New Mexico, Oregon, Pennsylvania, South Carolina, Virginia, Wyoming, Texas, or North Carolina.

🏝️ Benefits

• PTO Accruals Start at 3 Weeks.

• Comprehensive Medical and Dental Insurance.

• Company-Paid Optical Allowance.

• Company-Paid Routine Eye Care.

• Short-Term and Long-Term Disability Insurances.

• Educational Allowance.

• Paid Holiday Program.

• 401K with Company Match.