Patient Advocate – Pharmacy Technician

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Assist patients of HarmonyCares through the centralized Patient Contact Center.

• Deliver outstanding customer service for incoming inquiries from both external and internal sources.

• Address medication refill calls during the initial contact or redirect/escalate them according to established protocols.

• Work alongside the Prescription Renewal service team to ensure accurate and timely processing of renewal requests.

• Input prescription renewal requests into the Electronic Medical Record (EMR) and examine patient records for any discrepancies.

• Adhere to renewal protocols regarding medication quantities and refills.

• Recognize and escalate medication issues that fall outside of established protocols.

• Enhance refill service workflows and procedures.

• Keep accurate documentation in the EMR and comply with prescription renewal policies.

• Perform assigned opening and closing shift responsibilities.

• Update patient information, pharmacies, and medication lists as necessary.

• Provide backup support to Patient Advocates when required.

• Comply with HIPAA regulations and all applicable state and federal laws.

• Address patient complaints, grievances, and concerns effectively.

• Collaborate with care teams to foster quality patient care and engage in quality improvement initiatives.

⛳️ Requirements

• Current Certified Pharmacy Technician (CPhT) certification.

• Valid and unrestricted pharmacy license or the necessary training/certification in accordance with state regulations.

• Minimum of 3 years’ experience in a pharmacy technician position.

• Strong communication skills to effectively engage with patients, their families, and facility staff.

• Excellent written and verbal communication abilities, with a proven track record of establishing effective communication with all staff levels.

• Competent in reading, writing, and mathematics; capable of multitasking and performing well in a high-pressure environment.

• Ability to work autonomously with minimal supervision.

• Strong interpersonal, analytical, and problem-solving capabilities.

• Proficient in Microsoft Office applications (Word, Excel).

• Familiarity with pharmacy technician protocols.

• At least 1 year of experience in a call center environment.

• Experience with EMR or pharmacy systems.

• Knowledge of medical terminology.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance.

• 401K Retirement Plan (with company match).

• Reimbursement for Tuition, Professional License, and Certification.

• Paid Time Off, Holidays, and time for Volunteer activities.

• Paid Orientation and Training.