Patient Advocate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming phone calls from patients, insurance providers, physician offices, and healthcare facilities.

• Address inquiries and complaints related to billing, claims, claim denials, payments, and collection efforts.

• Document all customer interactions, including resolutions and necessary follow-up actions.

• Resolve questions independently whenever feasible to ensure prompt patient satisfaction.

• Timely respond to written inquiries or inform patients of any delays.

• Clearly explain account situations using straightforward language.

• Complete assigned tasks within designated timeframes.

• Participate in in-service training to enhance skills and remain updated on contracts and procedures.

• Identify and report complaint trends to management.

• Uphold strict confidentiality standards.

• Record all actions in system notes diligently.

• Deliver positive and personalized service.

• Utilize the phone in a responsible, courteous, and professional manner.

• Meet customer satisfaction and productivity/performance benchmarks.

• Comply with company policies and procedures.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An associate’s degree in health or business administration, or a related field is preferred.

• A combination of education and experience that is equivalent will be considered.

• At least 1 year of experience in customer service or billing collections is preferred.

• Experience in a healthcare organization is advantageous.

• Bilingual proficiency in English and Spanish is preferred.

• Exceptional verbal and written communication skills in English.

• Strong math skills, including the ability to calculate charges, payments, and adjustments.

• Familiarity with insurance processing, guidelines, and general laws pertaining to all payers.

• Ability to demonstrate proficiency with the IDX practice management system.

• Outstanding customer service abilities.

• Capability to effectively multitask.

• Skills in data entry.

• Basic understanding of CPT, ICD-9, and ASA codes.

• Strong problem-solving and decision-making skills.

• Excellent analytical abilities.

• A pleasant demeanor and high tolerance level.

• A positive attitude towards teamwork and strong interpersonal skills.

• Capacity to work efficiently and independently with minimal supervision.

• Commitment to maintaining confidentiality.

• Willingness and ability to adhere to directions and company policies.

• Ability to meet the physical demands of the job, with or without reasonable accommodations.

• Occasional standing and walking required.

• Frequent sitting and hand/finger movements are necessary.

• Capability to operate office equipment in-office or remotely.

• Effective verbal and written communication skills are essential.

🏝️ Benefits

• Eligibility for quarterly bonuses (not guaranteed; contingent on company and individual performance).

• Reasonable accommodations may be provided for individuals with disabilities.